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CRM Strategy: How it Helps Your Business

Now that you’re familiar with what CRM is, it’s time to get fired up for everything it can do to help your business. Here are some of the things we love most about a good CRM strategy:

CRM Strategy: How it Helps Your Business

Building a CRM Strategy

Everything—all your customer data and behavior—is contained, tracked, and annotated in one place. Gone are the days when you have to log in and out of spreadsheets, messaging clients, and your personal client notes. Now you have a one-stop shop. [Time to throw out the Rolodex and Post-Its.]

Your strategy is more integrated. Because a CRM puts all the sales/marketing/customer service/HR  data in one place, your teams and their strategies have to be more integrated. That will only help your business goals clearer and more attainable— and there’s nothing wrong with that!

Knowing your customers better. You have a whole-person view of your customers. You know their demographic info, their preferences, their buying behavior, and how they most like to interact with your brand.

CRM was designed to make business strategizing, implementation, and innovation easier. It’s a great investment because it’s scalable, and it allows you and your team a lot more latitude for productivity. After we set up their CRM, our clients love what they can achieve:

  • Super-Targeted Buyer Personae
  • Better Customer Retention
  • Lead Generation and Tracking
  • Decreased overall customer management costs
  • Better team communication and inter-connectivity
  • More profitability
  • More effective cross-sells and up-sells

All in all, a CRM tool is one of the best ways to fortify your marketing, integrate it with all other parts of your business, and constantly improve your Customer Experience. If you’re ready to stop feeling like a hamster in a wheel, it’s time to dream big about what CRM can do for your business— then, take action! No idea where to start? Let’s talk about how to improve your Customer Relationship Management.

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Zack Bowlby

Zack Bowlby is the Chief Executive Officer of ROI Amplified a full-service digital marketing agency located in Tampa, Florida. Before ROI Amplified, Zack worked in highly visible roles at companies such as The Clearwater Marine Aquarium (Home of Winter the Dolphin) and The National Football League (NFL). A Google Advertising expert, Zack has spent well over $40 million dollars in Google Ads in his career. In 2017, he started focusing on Marketing automation systems such as Marketo. Zack and ROI Amplified believe in data-driven solutions and complete transparency with their clients. If you’d like to amplify your marketing dollars consider partnering with ROI Amplified today! Get on Zack’s Schedule Today